After your order is placed, you will receive an order confirmation message with an order status link. You can click on that link anytime for order status information online. 

You can also add your mobile number to your order status page if you would like to receive text updates for your order once it ships. If you did not receive an order confirmation email message, be sure to check your spam or trash folders.

Please also feel free to contact us by email, or live chat during business hours (Monday - Friday) with any order status questions!

 

Due to the particularity of the Jewelry, the quality of each product must be inspected manually and packaged one by one before they can be shipped. Delivery time= Processing Time + Shipping time. Check Detailed information here>>

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Order Status Codes

Confirmed:
Your order has been received, and will be reviewed within 1 business day.

On its way:
Your order has shipped, and we have sent you a shipment confirmation email message, with your tracking information to the email address you originally provided with your order.

Out for delivery:
Your order is in your area and will be delivered soon, usually same day.

Delivered:
Your order has been delivered.

All orders are insured and securely shipped with adult signature required upon delivery and will not be left unattended.

Please locate your tracking number from the delivery confirmation email or by logging into your user account. You can visit the carrier's website and enter your tracking number in the tracking widget to see the status of your order delivery.

Click here for DHL shipments.

Click here for USPS shipments.

Click here for FedEx shipments.

Click here for UPS shipments.

Click here for SF Express shipments.

Click here for EMS shipments.

Please allow some days after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

For any further assistance, don’t hesitate to e-mail us at media@kenivira.co and we’ll be more than happy to assist you.